ONDGO Nigeria Limited, ("onDgo" or "we") operates an ecommerce platform consisting of a website and mobile application ("onDgo"), web application (“ODS”) together with payment infrastructure, for the sale and purchase of Airline, Train, Buses, Boats tickets shopping of consumer products and other utilities in Nigeria ("territory").

The following Terms and Conditions apply to all services provided by ONDGO Nigeria Limited ("onDgo"), which is accessed by a User through the internet, phone, any hand-held or computer device or any other electronic means.

In these Terms, "we", "us" or "our" refers to onDgo and its successors, agents and assigns, while "you", "your", "User" refers to you and/or any person who subscribes for, uses or authorises the use of the Service.

By accepting these Terms and Conditions, you agree that you have received, read, understood and agree to be bound by the terms contained herein, and subsequent amendments thereto, as well as the laws, rules, and regulations now existing or which may hereafter be enacted, issued or enforced. You also agree that you shall use the Services in accordance with these Terms. If you do not agree with the terms contained herein, DO NOT ACCESS THE SERVICE.

These general terms and conditions shall apply to buyers and Merchants on the applications and shall govern your use of the onDgo mobile app and the ODS and related services. By using our applications, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our mobile and web applications.

If you use our applications in the course of a business or other organizational project, then by so doing you:

• Confirm that you have obtained the necessary authority to agree to these general terms and conditions;
• Bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and
• Agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.

1. You may not register with our applications if you are under 18 years of age (by using our applications or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).
2. You may register for an account with our applications by completing and submitting the registration form on our applications.
3. You may register for an account with our applications by completing and submitting the registration form on our applications.
4. To setup your Wallet, onDgo requires your personal details including your name, phone number and BVN. You must provide complete and accurate information. Unregistered customers will not be able to receive cash to their wallet. They will also have limited use of onDgo pending registration. Also where an Account is opened without BVN or wrong BVN, such Account will be restricted until the BVN is provided and or updated on such Account. onDgo is required by the CBN to verify all BVN’s collected.
5. By giving onDgo you BVN, you authorize onDgo to collect and save your data from the BVN database as part of our KYC information to fulfil regulatory requirements. All KYC data collected will be treated as confidential. You also permit us to use your BVN to monitor, prevent and detect fraudulent activities and share the same with CBN authorised BVN stakeholders, for the purpose of deterring financial fraud.
6. In the process of verifying your identity and BVN, onDgo has the sole discretion to refuse any Wallet opening application for a number of reasons. In addition, we reserve the reserve the right to ask you before opening an Account and at any point during your use of onDgo for supplementary information and identification documents as well as any supporting documents that we may deem necessary.
7. We reserve the right to screen all individuals and businesses against applicable sanction lists and the BVN watchlist database and may decline account opening applications in the event they are found to be on any of the lists.
8. We reserve the right to immediately suspend or withdraw an Account or Wallet if we have reasonable grounds to believe that there may be a breach of security of that Account or Wallet, we suspect unauthorised or fraudulent use of that Account or we are required by law to do so.
9. If a fraudulent activity is associated with the operation of your Wallet, you agree that we have the right to apply restrictions to your Account and report to appropriate law enforcement agencies.
10. You represent and warrant that all information provided in the registration form is complete and accurate.
11. If you register for an account with our applications, you will be asked to provide an email address/user ID and password and you agree to:
    
    • keep your password confidential;
    • Notify us in writing immediately (using our contact details provided at section 23) if you become aware of any disclosure of your password; and
    • Be responsible for any activity on our applications arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.
12. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.
13. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.
14. You may cancel your account on our applications by contacting us as provided at section 23.

1. You acknowledge and agree that:
   
   • The applications provide an online location for Merchants to sell and buyers to purchase products and services;
   • The applications provide an online location for Merchants to sell and buyers to purchase products and services;
   • A contract for the sale and purchase of a product or products will come into force between the buyer and Merchant, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s confirmation of purchase via the applications.
2. Subject to these general terms and conditions, the Merchant’s terms of business shall govern the contract for sale and purchase between the buyer and the Merchant. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the Merchant:
   
   • The price for a product will be as stated in the relevant product listing;
   • The price for the product must include all taxes and comply with applicable laws in force from time to time;
   • Delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;
   • Products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the Merchant to the buyer; and
   • Products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the Merchant to the buyer; and

1. Returns of products by buyers and acceptance of returned products by Merchants shall be managed by us in accordance with the returns page on the applications, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory
2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the applications, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
   
   • In respect of the product price;
   • Local and/or international shipping fees (as stated on the refunds page); and
   • By way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
3. Returned products shall be accepted and refunds issued by onDgo, for and on behalf of the Merchant.
4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the applications. You may access the available funds in your Account or Wallet at any time using any of the channels you choose, including your mobile phone and the Internet. While we make every reasonable attempt to provide the services as described in our marketing and educational materials, we offer the services "as is" and without any warranties.

5.2. All payments will be processed in Nigerian local currency i.e Naira and Kobo.

5.3. Each transaction will be identified by a unique 5-character Transaction ID, which is used to track and identify all transactions carried out on ondgo. This number is important for a variety of uses, including dispute resolution.

5.4. onDgo will send you a receipt of all transactions effected from your onDgo wallet; this message may be sent via SMS, email, or another available channel.

5.5. Some transactions on onDgo channel may require you to input your pre-configured PIN, you are solely responsible for maintaining the confidentiality of your PIN and login details of your Account. You must protect the secrecy of your PIN and login details and prevent fraudulent use of the same.

5.6. As required by the CBN, there are daily limits on your Wallet. You can increase or reduce these limits by providing onDgo with the required information, subject to the restrictions placed in terms of paragraphs 5.9.

5.7. Your Wallet will be credited with any deposits made into it, and the credit will be available for transactions immediately after they are cleared.

5.8. We will verify and confirm any record of a deposit into your Wallet. Our records will be taken as correct unless the contrary is proved.

5.9. The table below outlines the customer classification onDgo adopts, KYC levels with the applicable transaction limits. You may not withdraw, transfer or make any payments that together exceed any of the per transaction or daily limits defined for your category. Should you attempt to exceed any applicable limits, your transactions will be declined.

onDgo may, acting reasonably and in accordance with regulation set by the Central Bank of Nigeria, vary the limits at any time and any variation will be notified to customers. Where a deposit exceeding the transaction limit for your category is made to your Wallet, we will notify you to upgrade your Wallet to the category that applies to such deposit within seven (7) days. In the event that you fail to upgrade your Wallet to the required category, we reserve right to place a restriction on your Wallet until such upgrade to the required category is effected.

5.10. For the avoidance of doubt, please note that some transaction limits may be further reduced from the approved CBN limits, this may be done based on channels or particular types of transactions as part of our risk control process.

5.11. You undertake throughout the duration of your use of onDgo to comply with anti-fraud and money laundering regulations applicable in Nigeria. In particular, you undertake to respond diligently to any request from onDgo or a regulatory or judicial authority regarding any anti-fraud and money laundering activity on your Account.

5.12. Any breach of the anti-fraud and money laundering regulations by you constitutes a serious breach of this Terms of Use and we reserve the right to immediately suspend or close your Account/Wallet.

5.13. The proceeds from suspected fraudulent or money laundering transactions shall be kept by onDgo pending an internal decision or a judicial or administrative decision.

1. In these general terms and conditions, "your content" means:
   
   • All works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our applications for storage or publication, processing by, or onward transmission; and
   • All communications on the applications, including product reviews, feedback and comments.
2. Your content, and the use of your content by us in accordance with these general terms and conditions, must be accurate, complete and truthful.
3. Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet, and must not:
   
   • Be offensive, obscene, indecent, pornographic, lewd, suggestive or sexually explicit;
   • Depict violence in an explicit, graphic or gratuitous manner; or
   • Be blasphemous, in breach of racial or religious hatred or discrimination legislation;
   • Be deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;
   • Cause annoyance, inconvenience or needless anxiety to any person; or
   • Constitute spam.
4. Your content must not be illegal or unlawful, infringe any person's legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
   
   • Any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;
   • Any right of confidence, right of privacy or right under data protection legislation;
   • Any contractual obligation owed to any person; or
   • Any court order
5. You must not use our applications to link to any website or web page consisting of or containing material that would, were it posted on our applications, breach the provisions of these general terms and conditions
6. You must not submit to our applications any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
7. The review function on the applications may be used to facilitate buyer reviews on products. You shall not use the review function or any other form of communication to provide inaccurate, inauthentic or fake reviews.
8. You must not interfere with a transaction by: (i) contacting another user to buy or sell an item listed on the applications outside of the applications; or (ii) communicating with a user involved in an active or completed transaction to warn them away from a particular buyer, Merchant or item; or (iii) contacting another user with the intent to collect any payments
9. You acknowledge that all users of the applications are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users. You shall not send them personal information including credit card details.
10. We may periodically review your content and we reserve the right to remove any content in our discretion for any reason whatsoever.
11. If you learn of any unlawful material or activity on our applications, or any material or activity that breaches these general terms and conditions, you may inform us by contacting us as provided at section 23.

• You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content across our marketing channels and any existing or future media.
• You grant to us the right to sub-license the rights licensed under section 7.1
• You grant to us the right to bring an action for infringement of the rights licensed under section 7.1.
• You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law
• Without prejudice to our other rights under these general terms and conditions, if you breach our rules on content in any way, or if we reasonably suspect that you have breached our rules on content, we may delete, unpublish or edit any or all of your content.

1. In this section 8 words "applications" and "website" shall be used interchangeably to refer to onDgo’s websites and mobile applications.
2. You may:
   
   • View pages from our website in a web browser;
   • Download pages from our website for caching in a web browser;
   • Print pages from our website for your own personal and noncommercial use, provided that such printing is not systematic or excessive;
   • Stream audio and video files from our website using the media player on our website; and
   • Use our applications services by means of a web browser,
   Subject to the other provisions of these general terms and conditions.
3. Except as expressly permitted by section 8.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer
4. You may only use our website for your own personal and business purposes in respect of selling or purchasing products on the applications
5. Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.
6. Unless you own or control the relevant rights in the material, you must not:
   
   • Republish material from our website (including republication on another website);
   • Sell, rent or sub-license material from our website;
   • Show any material from our website in public;
   • Exploit material from our website for a commercial purpose; or
   • Redistribute material from our website.
7. Notwithstanding section 8.6, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
8. We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
9. You must not:
   
   • Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
   • Use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
   • Hack or otherwise tamper with our website;
   • Stream audio and video files from our website using the media player on our website; and
   • Probe, scan or test the vulnerability of our website without our permission;
   • Circumvent any authentication or security systems or processes on or relating to our website;
   • Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
   • Impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
   • Decrypt or decipher any communications sent by or to our website without our permission;
   • Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
   • Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
   • Use our website except by means of our public interfaces;
   • Violate the directives set out in the robots.txt file for our website;
   • Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
   • Do anything that interferes with the normal use of our website.

1. Subject to the express provisions of these general terms and conditions:
   
   • We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
   • All the copyright and other intellectual property rights in our website and the material on our website are reserved.
2. onDgo’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
3. The third party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights

1. Buyers agree to processing of their personal data in accordance with the terms of onDgo’s Privacy and Cookie Notice
2. onDgo shall process all personal data obtained through the applications and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.
3. Merchants shall be directly responsible to buyers for any misuse of their personal data and onDgo shall bear no liability to buyers in respect of any misuse by Merchants of their personal data.

1. We operate an anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the applications.
2. You agree to provide to us all such information, documentation and access to your business premises as we may require:
   
   • In order to verify your adherence to, and performance of, your obligations under this Agreement;
   • For the purpose of disclosures pursuant to a valid order by a court or other governmental body; or
   • As otherwise required by law or applicable regulation

1. You acknowledge that:
   
   • We do not confirm the identity of all applications users, check their credit worthiness or bona fides, or otherwise vet them;
   • We do not check, audit or monitor all information contained in listings;
   • We are not party to any contract for the sale or purchase of products advertised on the applications;
   • We are not involved in any transaction between a buyer and a Merchant in any way, save that we facilitate a applications for buyers and Merchants and process payments on behalf of Merchants;
   • We are not the agents for any buyer or Merchant
   and accordingly we will not be liable to any person in relation to the offer for sale, sale or purchase of any products advertised on our applications; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or purchase of any products and we will have no obligation to mediate between the parties to any such contract.
2. We do not warrant or represent:
   
   • The completeness or accuracy of the information published on our applications;
   • That the material on the applications are up to date;
   • That the applications will operate without fault; or
   • That the applications or any service on the applications will remain available.
3. We reserve the right to discontinue or alter any or all of our applications services, and to stop publishing our applications, at any time in our sole discretion without notice or explanation.
4. We do not guarantee any commercial results concerning the use of the applications.
5. To the maximum extent permitted by applicable law and subject to section 13.1 below, we exclude all representations and warranties relating to the subject matter of these general terms and conditions, our applications and the use of our applications.

1. Nothing in these general terms and conditions will:
   
   • Limit any liabilities in any way that is not permitted under applicable law; or
   • Exclude any liabilities or statutory rights that may not be excluded under applicable law.
2. The limitations and exclusions of liability set out in this section 13 and elsewhere in these general terms and conditions:
   
   • Are subject to section 13.1; and
   • Govern all liabilities arising under these general terms and conditions or relating to the subject matter of these general terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these general terms and conditions
3. In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.
4. Our aggregate liability to you in respect of any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on the applications shall constitute a separate contract for the purpose of this section 13.4.
5. Notwithstanding section 13.4 above, we will not be liable to you for any loss or damage of any nature, including in respect of:
   
   • Any losses occasioned by any interruption or dysfunction to the website;
   • Any losses arising out of any event or events beyond our reasonable control;
   • Any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;
   • Any loss or corruption of any data, database or software; or
   • Any special, indirect or consequential loss or damage.
6. We accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the applications or these general terms and conditions (this will not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
7. Our applications includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

1. You hereby indemnify us, and undertake to keep us indemnified, against:
   
   • Any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our applications or any breach by you of any provision of these general terms and conditions or the onDgo codes, policies or guidelines; and
   • Any VAT liability or other tax liability that we may incur in relation to any sale, supply or purchase made through our applications, where that liability arises out of your failure to pay, withhold, declare or register to pay any VAT or other tax properly due in any jurisdiction.

1. If we permit the registration of an account on our applications it will remain open indefinitely, subject to these general terms and conditions.
2. If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any onDgo codes, policies or guidelines in any way we may:
   
   • Temporarily suspend your access to our applications;
   • Permanently prohibit you from accessing our applications;
   • Permanently prohibit you from accessing our applications;
   • Contact any or all of your internet service providers and request that they block your access to our applications;
   • suspend or delete your account on our applications; and/or
   • Commence legal action against you, whether for breach of contract or otherwise.
3. Where we suspend, prohibit or block your access to our applications or a part of our applications you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

These general terms and conditions and the onDgo codes, policies and guidelines (and in respect of Merchants the Merchant terms and conditions) shall constitute the entire agreement between you and us in relation to your use of our applications and shall supersede all previous agreements between you and us in relation to your use of our applications

Should these general terms and conditions, the Merchant terms and conditions, and the onDgo codes, policies and guidelines be in conflict, these terms and conditions, the Merchant terms and conditions and the onDgo codes, policies and guidelines shall prevail in the order here stated.

1. We may revise these general terms and conditions, the Merchant terms and conditions, and the onDgo codes, policies and guidelines from time to time.
2. The revised general terms and conditions shall apply from the date of publication on the applications.

1. If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these general terms and conditions.
2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these general terms and conditions.

1. A contract under these general terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party
2. The exercise of the parties' rights under a contract under these general terms and conditions is not subject to the consent of any third party

1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory

The applications are operated by ONDGO Nigeria Limited. We are registered in Nigeria under registration number RC 1629085, and our head office is at Pent House 2, All Seasons Place, 74, Ogunnusi Road, Beside Federal Road Safety Office, Ojodu – Berger, Lagos State, Nigeria. You can contact us by using our applications or website contact form